Interactive voice response (IVR) is an automated telephony system that helps companies handle inbound calls efficiently. Incoming calls flood today's organizations with customers who want their questions answered pronto. You will have to add a "," that separates the number and the keywords.Interactive voice response (IVR), also known as a phone tree, provides an automated telephony system for callers using voice and touch-tones (DTMF).Ĭustomers don’t like to wait in an age of lightning-fast connectivity. You can still use keywords and DTMF at the same time. Yodel will detect that the number was pressed and route the call to the selected user. Press 3 if you have a feature request" then you will have to add the numbers in the keyword field. If you simply want to use DTMF (Dual-tone multi-frequency), the classic e.g "Press 1 for support. How to use DTMF with the Voice IVR feature? If Yodel does not detect a keyword, it will keep the call ringing in your default channel and will also give a default answer that you can define in the IVR settings.Ī user can deactivate notifications for incoming calls in the notifications settings but will still get notified when the call gets routed to them. When Yodel detects a keyword that matches to a user, it reads out the pre-defined answer and routes it to the user. Set specific keywords and list them accordingly by adding a "," that separates them. To automatically route calls to specific users, activate the "Voice IVR" in your number settings at. Solution home Yodel - General questions Features Routing calls to users / user based Voice IVR
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